Frequently Asked Questions

Do I still Need Insurance?

Yes, We Care Mobile Health Services Concierge/Membership Program does not take the place of insurance. You should continue your PPO, HMO, Medicare or other insurance coverage.

Are you a provider for Medicare?

Yes. We are Participating Providers for Medicare and will bill Medicare on your behalf, as required by law. We advise you to contact us first before enrolling online.

What exactly is covered by the concierge membership fee? What services are billed to insurance?

Our membership fee specifically covers those services listed under the Enrollment Tab, in our pamphlet and on your contract. Problem-based visits, urgent care, immunizations, and visits for chronic or episodic problems/concerns are generally billed to insurance, just like standard medical practices do. Patients who are not enrolled in Concierge Plans are responsible for any co-payments, deductibles, etc. required by their insurance carrier for such visits.

What Insurance do you currently accept?

We currently accept Blue Cross/Blue Shield, Medicare, Tricare, United Health, Certain Medicaids, Humana PPO, Care Improvement Plus, Aetna PPO, Cigna PPO.

Can I still use your concierge membership services if I have insurance?

​Yes, You can apply for Concierge Service in conjunction to your insurance. Most members do concierge due to large deductibles and co-pays. 

Is my membership fee tax deductible?

Your fee may be reimbursable from a HealthCare Reimbursement Account, Health Savings Account and as such may be tax deductible, but you are advised to consult with your tax consultant or accountant.

Can I use my Health Savings Account?

You should be able to apply funds in your HSA to most if not all services and supplies provided to you. However, again, you are advised to consult with your tax consultant or accountant.

Will You charge my insurance for routine and episodic visits?

The office will bill you or your insurance company for routine visits normally billed by doctors' offices for services not covered under the concierge membership.

Can I still enroll in a concerige membership if I don't have insurance?

Yes, you can still enroll, but you may be required to pay for additional services not offered in the Gold Plan.

Can I submit my annual fee to my insurance company for reimbursement?

Most standard health insurance carriers do not pay for the membership fees; however, some types of health coverage do. Please check with your health insurance carrier prior to enrolling.

How do I know if you accept my health insurance?

Currently, We Care Mobile Health Services is working hard to accept all major health insurances, but unfortunately, several health insurance carriers presently are not accepting new providers, thus if we are not enrolled in your insurance, you will be responsible for all charges. But, we will assist you in filing a claim with your insurance.

What about Prescriptions, Labs, and X-rays?

Presently, These services are offered in the Platinum and Titanium Plans. If you are not enrolled in concierge, these services are the your responsibility and are usually covered by insurance plans. We do offer some over the counter medications for free under our Concierge Membership. Please contact your health insurance carrier regarding these services. We Care Mobile Health Services works with you to get the most optimal coverage of prescriptions, labs and x-rays.

Can I contact We Care Mobile Health Services if I have an Emergency?

We Care Mobile Health Services does not provide emergency services. For a life threatening emergency, call 911 immediately or go to your nearest ER. Please check our Policy Page on Emergent Conditions.

Will I be required to sign a concierge membership contract?

If you sign up for concierge membership, yes, there is a contract you and the We Care Mobile Health Service Administrator will both sign listing the services you get and the payment terms. Type your paragraph here.